24hr Assistance Controller

StaffMatters Recruitment

Job Description 

Our Client is a Leading Insurance Company with offices in Cyprus and they are looking for customer-focused, professional, commercially-minded individuals to provide support as emergency specialists for their customers via telephone. A 24hr Assistance Controller will deliver on their promise to “be there” when customers need them the most, following an accident, a breakdown, a flat tyre, a dead battery, a problem at home or a health emergency. 

Reference #: GC001907 

Job Responsibilities 

  • Handling emergency calls around the clock and will be required to dispatch the right associate to customers within strict timeframes
  • Ensuring that you have sufficient technicians on call at any time and efficiently coordinate the Task Force team and our network of approved associates
  • Able to analyse a complex situation and filter complicated information
  • Required to have good judgment showing logical decision making, and a hands-on approach
  • Working on shift rotation, including weekends and public holidays with additional allowances
  • Participating in training and coaching sessions for Continuous Learning and Development

Requirements

  • University degree in a Mechanical/Engineering-related field will be considered an advantage
  • Possessing relevant working experience as Call Centre Advisor/Phone Operator will be considered an advantage
  • Minimum of 3 years’ experience in a related environment
  • Excellent verbal and written communication skills in English and Greek
  • Computer literacy (MS Office: Word, Excel, Power Point etc.)
  • Have exceptional customer focus, communication and interpersonal skills
  • Demonstrate flexibility & reliability in meeting work demands and perform under pressure
  • Be energetic and enthusiastic

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