2nd Level Support Specialist of Infrastructure

StaffMatters Recruitment

Our client is an International Fintech company who develops software for the fintech industry, provides licenses and offers follow up technical support and they are looking for a 2nd Level Support Specialist for Infrastructure to join their Cyprus office based in Limassol.

Requirements:

English language (Intermediate or above)

Previous experience at IT Service Desk as an advantage

Ability to communicate clearly at a technical and end-user levels

Linux OS experience

System administration experience

Experience with Docker

Being proactive in delivering high-quality customer service

Experience with Zoho.

Responsibilities

Solve and handle incoming tickets in the second level of Service desk

Execute requests assigned to second level of support

Review and update Service Desk knowledge-base regarding processes and procedures

Support for other service desk levels during live time of incident.

Monitoring of SLA compliance within the department

Script execution

Our client is an International Fintech company who develops software for the fintech industry, provides licenses and offers follow up technical support and they are looking for a 2…
Our client is an International Fintech company who develops software for the fintech industry, provides licenses and offers follow up technical support and they are looking for a 1…
Job Description Our client is a Financial Technology company with offices in Ukraine and Cyprus, that is currently looking to hire a 2nd level support specialist of Applications …

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