Arabic Customer Service Agent

GRS Recruitment

JOB DESCRIPTION

Ref#HE917116A

GRS are seeking for a Arabic Customer Service Agent on behalf of a growing and well-known brand in Limassol. Our client has been in operation for over 15 years and offers a great working environment with opportunities to develop a solid career in the Forex Industry. The successful candidate will offer previous experience within the forex industry and be able to work rotational shifts 24/5.

MAIN DUTIES AND RESPONSIBILITIES

  • Assisting customers to open trading accounts
  • Answering e-mails, amending existing accounts, maintaining client records and liaising with appropriate departments
  • Maintain contact with existing clients to ensure high levels of client satisfaction
  • Provide general information regarding platforms and services offered
  • Handling of back office queries
  • Supporting clients with technical and troubleshooting issues
  • Dealing with customer complaints promptly and effectively
  • Providing support and troubleshooting on Meta Trader platforms
  • Liaising with all departments to resolve issues
  • Suggest ideas and action to develop the market
  • Coordinate with the marketing departments in regards to planning seminars, expos and translations of certain campaigns
  • Forward any issues or requests to the head of the department and/or the appropriate department

CANDIDATE PROFILE

  • Fluency in Arabic and English both verbal and written is a must
  • Relevant background experience in the Forex industry would be considered as an advantage
  • Ability to work shifts on a 24/5 hour basis
  • Knowledge of Meta Trader platforms is desirable
  • Ability to meet deadlines
  • Strong analytical and problem solving skills
  • Computer literate with experience using MS Office applications, trading platforms, CRM Systems, Chat and email system to monitor performance ability to work effectively in an office-based environment
  • Teamwork driven and willingness to ensure results are achieved

COMPANY BENEFITS

  • Remuneration according to qualifications and experience
  • 13th salary
  • Accommodation support offered for overseas candidates.
  • Private medical Insurance
  • Provident fund

Job Summary

29 December 2019

Permanent

Full Time

HE917116A

[email protected]

+357 25 342 720

Learn more…

CareerFinders, on behalf of our client, a well-established and highly reputable CySEC Licensed Investment Firm with offices in Limassol, we are seeking to recruit a commercially-mi…
GRS are seeking for a Arabic Customer Service Agent on behalf of a growing and well-known brand in Limassol. Our client has been in operation for over 15 years and offers a great w…
CareerFinders, on behalf of our client, a well-established and highly reputable CySEC Licensed Investment Firm with offices in Limassol, we are seeking to recruit an experienced Ar…

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