StaffMatters Recruitment
Responsibilities:
Supervising, prioritising and organising the back-office team’s daily work
Oversee the daily execution of tasks relating to client deposits, account maintenance and closures
Creating and updating the procedures for the department
Proactively measure and improve operational processes
Managing a good communication with other internal departments
Providing regular progress and management reporting, including KPI and SLA reports
Expected to take initiative, delegate effectively, and communicate clearly, to job drive the department goals
Report to the Back-Office Manager
Requirements:
A minimum of 2 years’ previous experience in back office administration or accounting
Previous experience of supervising or managing a team
Good knowledge of Excel and other Microsoft Office tools
A high fluency in English with excellent written and verbal communication skills
Capacity to work under pressure and with strict deadlines
Strong sense of professionalism, organisational and analytical skills
Self-learner and highly motivated individual
Statistical analyses experience would be an advantage
Relevant academic degree – Advantage
StaffMatters Recruitment
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