Chinese Client Relationship Officer

Golden Careers

Job Description

Our client is an Investment firm offering various financial products such as options, stocks, futures, ETF, Bonds, Warrants, Metals. They are a professional and well-established company with offices in Limassol and they’re currently looking for a Chinese Client Relationship Officer to add to their existing team. The successful candidate should have experience tracking relevant KPIs (e.g. customer satisfaction).

Job Responsibilities

  • Effectively handle new and existing clientele
  • Build relationships with customers
  • Schedule regular meetings with customers to ensure they are satisfied
  • Effectively resolve complaints
  • Work towards building and maintaining a positive relationship with clients
  • Act as point of contact for complaints and escalate issues as appropriate
  • Set sales and revenue targets and work diligently to meet them
  • Collaborate with internal teams to address customers’ needs

Requirements

  • Native/ fluent Chinese
  • Experience in a similar role would be considered an advantage
  • Background in customer service; industry knowledge is a plus
  • Experience tracking relevant KPIs (e.g. customer satisfaction)
  • Proficient in MS Office, with working knowledge of CRM platforms
  • A customer-oriented attitude
  • Excellent communication and negotiation skills
  • Problem-solving aptitude
  • Ability to work well with a team
  • BSc/BA in Business Administration, Marketing or a related field

Learn more…

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