Client Support Specialist (Russian-Speaking)

GRS Recruitment

CareerFinders, on behalf of our client, an established and highly respected International Banking institution, we are seeking to recruit a fluent Russian speaking Client Support Specialist to join their expanding team in Limassol. If you hold a Customer Service background and are seeking an opportunity to join a professional team with full training provided, please email your CV to CareerFinders today!

Key Duties/Responsibilities:

  • Performing a full range of client service oriented telephone and e-mail support activities (including card support call-centre, Internet Banking Help desk).
  • Performing customer identification Process.
  • Professionally greeting customers.
  • Handling client questions/queries and providing information on banking products and services as per defined standards.
  • Providing information on the current status of banking products and services bought by the clients.
  • Processing client requests for banking products and services.
  • Performing various operational duties as deemed necessary.
  • Conducting a variety of routine daily tasks; these include but are not limited to: reviewing reports, preparing correspondence; participating in special department projects.
  • Expanding/deepening existing client relationships, improving client satisfaction, strengthening client commitment, ensuring client retention.

Key Skills/Experience:

  • Fluent in Russian, English and Greek (Written & Spoken).
  • Excellent customer service skills.
  • Basic computer skills and knowledge of all Microsoft software (word, excel, Microsoft outlook, etc).
  • Administrative and organizational skills.
  • Ability to take initiative and deliver results in a dynamic environment.
  • Energetic with a positive attitude.
  • Very good interpersonal skills.
  • Strong learning agility.
  • Eagerness to develop.
  • Able to work in Cyprus without any restrictions.

To apply for this vacancy, please send your CV, along with any covering letter to jobs@careerfinders.com.cy quoting the above job title. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. By sending us your CV you are giving CareerFinders your consent to be contacted for this and any other suitable vacancies that we believe match your skills and experience. To view our privacy policy, please click www.careerfinders.com.cy/privacy-policy

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