Complaints Officer

Cyprus Job Market

At Capital Com we are on a mission to make the world of finance more accessible, engaging and useful. We are a fintech company with a difference: we use innovative technology to develop the most easy-to-use and transparent financial trading platform on the market.

We’re currently looking for a Complaints Officer, capable of maintaining a safe and compliant environment for our platform and clients. Our newest team member will be responsible for overseeing the company’s compliance programme, mitigating any regulatory risk and promoting strong compliance culture.

The Complaints Officer will work closely with legal and product teams to ensure effective compliance services in line with the company’s growth. The ideal candidate will be professional, highly analytical and possess excellent written and verbal communication skills. To prosper in this role, you should be fluent in risk management and our industry’s principles.

Qualification: Experience in forex (one-two years), semi-senior compliance level.


  • Receive, process and investigate complaints (all licences).
  • When conducting an investigation, prepare a Client Complaint Report with all results and a conclusion (templates will be provided by the Compliance Dept). the information should be sufficient to support the conclusion, i.e. if the complaint should be upheld/compensated/not upheld.
  • Communicate with clients regarding their complaints, keep clients up to date about the investigation process, send acknowledgment letters and final conclusion letters.
  • Keep registries and Asana complaints Log up to date.
  • Prepare statistics and analyse root causes.


  • Basic experience in trading (can understand complaints without explanation from the Risk Department).
  • Experience with ESMA Regulations – specifically MiFID II.
  • Knowledge of AML Directives.
  • Good writing skills.
  • Organised person (will be handling all complaints and relevant deadlines).

Nice to have

  • CySEC advanced & AML certificates (or willing to obtain them).

Please submit your CV at



At we are on a mission to make the world of finance more accessible, engaging and useful…



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