CRM Manager [Russian Speaker]

  • Full Time
  • Paphos

Website Cyprus Job Market

CRM Manager [Russian Speaker] 

H.C.H Advance-Tech Solutions Ltd is a sales channel providing services for regulated companies in the Forex/Commodities market. The environment is a lively office, where agents make out-bound calls to clients who have responded to marketing campaigns with the interest/intent to open a trading account. 

We are seeking an energetic, motivated Russian speaking individual to join our team in the position of CRM Manager. 

Main Duties & Responsibilities 

  • Planning and delivering CRM strategies across the company encouraging customer retention and customer loyalty.
  • Utilising in-house CRM system ensuring it works seamlessly across the organisation and captures all required information at key points in the customer life cycle.
  • Identify new opportunities and proactively address customer concerns.
  • Monitor relationships with existing customers.
  • Ensure the CRM system provides an effective sales funnel.
  • Overseeing direct communication with customers through the CRM.
  • Ensuring the database is segmented effectively for targeted marketing activities.
  • Tracking activities through CRM ensuring all agents are logged in and out.
  • Track marketing metrics and trends, like conversion rates and web analytics.
  • Monitoring the CRM flow, statuses, notes, emails.
  • Assigning leads and deals.
  • Provide training on CRM for all new members of the team.
  • Preparation of reports on a weekly/monthly basis.
  • Performs all other duties deemed necessary to enable the department to meet its goals, including flexibility with work schedule.

Candidate Requirements

Native Russian/Fluent in English Language [written & spoken] – MUST

  • A degree in marketing or a related field is desired for this position.
  • Strong knowledge of budgeting and forecasting.
  • Technical expertise with CRM and analytical systems.
  • Computer skills, Microsoft packages word, excel, powerpoint.
  • Solid background in computer acquisition strategies.
  • Experience in data analytics and, flows and audience targeting.
  • Strong skills in managing, analysing and creating.
  • Excellent communication skills along with customer-oriented attitude.
  • Excellent written and verbal communication skills [Russian/English Language].
  • Able to work under pressure and demonstrate a positive and resilient approach.
  • Organised and committed with the ability to work independently and as part of a team.
  • Professional work ethic, responsible, reliable and ability to go that extra mile.

The position is full-time, working 9 hour shifts Monday to Friday. An attractive basic salary and participation in annual performance bonus scheme.

How to Apply 

Interested applicants should send their CV to: . All applications are maintained in strict confidence. 

Note: We can only consider applications from individuals who are legally able to work in Cyprus. 

Πάφος 

ΚΛΑΔΟΣ ΑΠΑΣΧΟΛΗΣΗΣ: Forex 

H.C.H Advance-Tech Solutions Ltd is the Sales channel for a regulated on-line Forex and CFD Broker. 

ΠΑΡΟΜΟΙΕΣ ΔΟΥΛΕΙΕΣ 

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