- Answer all customer calls and/or correspondence.
- Reduce to a minimum the customers ‘waiting’ time
- Give answers to all customer requests while respecting the commercial segmentation rules
- A CSR is responsible for the “order fulfilment” process for his/her customer portfolio, from start to finish.
- The CSR is to ensure that all products and services required by customers are delivered and invoiced within respect of the established customer segmentation and objectives of the customer service centre (CSC).
- To respond to and follow all requests coming from his / her customer portfolio. Those being a commercial, technical, financial and/or purely administrative request. When an answer cannot be given immediately, he/she will make sure that one is given within an agreed and reasonable time.
- The CSR will also assist the Sales Engineers in preparing their field visits and support them in managing the actions linked to the visits and which fall under the CSR activities.
- Experience in a commercial department is a plus.
- Good understanding of the company ERP / CRM system
- To be fluent in English and Russian so as to be able to translate some modified articles in a Sales Contract from English to Russian without any misunderstanding.
- Good understanding of MS Office (MSWord, MSExcel and MSPowerpoint).
- Good communication skills
- Customer service driven.
- Good problem solving and analyzing abilities.
- Team player with a great team spirit.
- Open minded and open to change.
- Self-Motivated and Enthusiastic.
- Able to manage stressful situations.
- Be able to work independently and use own initiative.
What the company offer:
- An attractive remuneration package will be provided to the successful candidates based on skills and experience
- 13 salary + bonus