Customer Support Officer

Cyprus Job Market

Main duties and responsibilities of the role:

  • Providing quality and efficient live support to existing as well as potential clients, via a number of communication methods such as live chat, email or telephone;
  • Effectively managing incoming and outgoing requests by clients (calls, chats, emails);
  • Identifying and assessing customer requirements to obtain complete satisfaction;
  • Building sustainable relationships of trust through the different communication mediums;
  • Providing the necessary assistance and support in order to carry out his/her daily tasks in an efficient and professional manner;
  • Supervising, managing, and ensuring the smooth function of the Client Relations Department;
  • Providing ongoing training development to all new hires on the Company’s products and trading systems;
  • Delegating responsibilities to the Client Relations Agents;
  • Taking proper actions and implementing necessary changes for the improvement of the Department;
  • Providing correct and accurate information by using the right methods/tools;
  • Assisting clients with any platform/financial trading related queries;
  • Meeting personal/team targets;
  • Handling complaints, providing appropriate solutions, and following through with appropriate timing to ensure resolution;
  • Keeping records of customer interactions;
  • Actively following up on queries and providing feedback to customers ensuring that the clients receive the best level of service;

Key Attributes

  • Minimum of 1-year relevant experience within the Forex and CFD industry
  • Customer support-oriented
  • Excellent organizational and time management skills
  • Outstanding communication and presentation skills
  • Deliver exceptional results and have the ability to work under pressure in a fast-paced environment
  • Ability to work independently as well as within a team in a highly professional manner
  • Business fluency in English

We Offer:

  • Active and business environment, with the ability for professional growth
  • Professional team and friendly atmosphere
  • Attractive remuneration package depending on qualifications and experience
  • Participation in employee discount scheme
  • Full health care after a six-month probationary period

If interested please send your CV to

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ΚΛΑΔΟΣ ΑΠΑΣΧΟΛΗΣΗΣ: Forex

TIO Markets is a forex and CFD broker with registered entities in the UK and Saint Vincent and the Grenadines. We offer nearly 100 trading instruments with a choice of fixed or variable spreads…

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