Customer Support Officer

Limassol

BnkPro, a Private Digital Bank and EMI of FxPro Group is looking to recruit a Customer Support Officer for our offices in Nicosia/Limassol.

Responsibilities:

  • Deliver service and support to customers through live chats, emails and phone calls.
  • Provide answers to customers by identifying problems, researching answers and guiding customers through corrective steps.
  • Handle and resolves customer complaints or issues.
  • Provide information to customers regarding the Company’s services and products.
  • Provide quality service and support in a variety of areas including but not limited to System/technical troubleshooting, Login/Account issues, Accounting and Back Office enquiries.
  • Follow up on the progress of the response to the customer.
  • Perform Back Office and Clients Accounting Department duties as required and update Customer records.
  • Ensure that all duties are done so in line with the necessary KYC, AML, and Due diligence controls.
  • Provide feedback on the efficiency of the service processes in place.
  • Escalate all/any matters to senior management as required to ensure swift resolution of pending issues.

Requirements:

  • University Degree or relevant working experience
  • Excellent command of the English language
  • Computer literacy to a high level
  • Flexible, analytical skills, excellent communication skills, high attention to detail
  • Any knowledge of Finance and Economics is advantageous
  • Ability to work in shifts 24/7 on a rotation basis

Benefits:

  • Competitive salary including a 13th salary
  • Medical and life insurance
  • Provident Fund
  • Free meals and beverages at the in-house cafeteria
  • In-house gym with a personal trainer
  • Discount card for several services and products

Interested candidates should send their CV via email at

Λεμεσός

ΚΛΑΔΟΣ ΑΠΑΣΧΟΛΗΣΗΣ: Forex

FxPro Financial Services Limited

ΠΑΡΟΜΟΙΕΣ ΔΟΥΛΕΙΕΣ

Λεμεσός, Λευκωσία, Λάρνακα, Πάφος

αναρτήθηκε χθές

Λεμεσός, Λευκωσία

αναρτήθηκε χθές

Λεμεσός, Λευκωσία

αναρτήθηκε χθές

Ergodotisi

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