Customer Support Representative

Cyprus Job Market

At our company we are on a mission to make the world of finance more accessible, engaging and useful. We are a Fintech company with a difference, we use innovative technology to develop the most easy-to-use and transparent financial trading platform on the market.

We’re currently looking for a Customer Support Representative to help deliver the best customer services for our clients.

Sound like the role for you? Keep reading.

Responsibilities:

  • Support our clients at all levels. Answer any questions about how the service works and resolve clients’ issues promptly via live chat, emails and calls.
  • Assist clients with the KYC procedure.
  • Build client trust and satisfaction through professional support and training.
  • Be keenly aware of the competitive landscape and understand financial markets.
  • Collect clients’ feedback and analyse how clients’ experience can be improved.
  • Keep open communication between the departments to resolve any issues.

Qualifications:

  • Fluent English + any other language is an advantage.
  • Ability to work a flexible shift schedule.
  • Advanced interpersonal and communication skills.
  • Ability to listen to clients’ and your team’s needs and find solutions.
  • Excellent communication skills, both verbal and written.

Suitable candidates will be enjoying:

  • Great working environment.
  • Education budget.
  • Medical insurance.

Please submit your CV at

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ΚΛΑΔΟΣ ΑΠΑΣΧΟΛΗΣΗΣ: Forex

At Capital.com we are on a mission to make the world of finance more accessible, engaging and useful…

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