Customer Support

StaffMatters Recruitment

Our client is a Fintech company with a difference, using innovative technology to develop the most easy-to-use and transparent financial trading platform on the market. They are currently looking for a Customer Support Agent to join their team in Limassol.

At our company, we are on a mission to make the world of finance more accessible, engaging and useful. We are a Fintech company with a difference, we use innovative technology to develop the most easy-to-use and transparent financial trading platform on the market.
We’re currently looking for a Customer Support Representative to help deliver the best customer services for our clients.
Sound like the role for you? Keep reading.

Responsibilities:
Support our clients at all levels. Answer any questions about how the service works and resolve clients’ issues promptly via live chat, emails and calls
Assist clients with the KYC procedure
Build client trust and satisfaction through professional support and training
Be keenly aware of the competitive landscape and understand financial markets
Collect clients’ feedback and analyse how clients’ experience can be improved
Keep open communication between the departments to resolve any issues

Qualifications:
Fluent English + any other language is an advantage
Advanced interpersonal and communication skills
Ability to listen to clients’ and your team’s needs and find solutions
Excellent communication skills, both verbal and written

Benefits:
Join a dynamic and innovative team with a friendly working environment.
Have the opportunity to have daily many quality new leads .
Remuneration based on years of experience

Working hours:
Monday-Friday 9:30 – 18:30


StaffMatters Recruitment

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