Finnish Customer Support Representative to Cyprus

StaffMatters Recruitment

Description: Live and work in beautiful sunny Cyprus!

Tired of rain and grey weather? Ready for an adventure abroad? Join our young and dynamic team in Limassol, Cyprus! Our client is one of the largest marketing and customer support companies in Cyprus, and we are looking for Finnish speaking talents. We offer a fantastic opportunity with great salary and benefits!

Benefits of living and working in Cyprus:

Sun 350 days a year0% Income Tax up to €19,500 / yearMember of EULarge expat community

About Limassol

The second largest city in CyprusBeach in the middle of the town centreVibrant nightlife

Job Desciption:

Responding to client account queries via Email, Telephone Calls and Chat in a polite and professional manner.Open and maintain customer accounts by recording account informationResolve product and service problems by clarifying the customer’s complaints, determine the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution.Contributing to team effort by accomplishing related results as neededManage large amounts of incoming calls, emails and chatsIdentify and assess customer’s needs to achieve satisfactionFollow communication procedures, guidelines and policiesGo the extra mile to engage customers Further in-house training is provided by the company. Requirements: Fluency in Finnish and good level of English languageProven customer support experience will be considered as an advantage but not necessary as company provides full in-house training Strong phone contact skills ad active listeningCustomer orientation and ability to adapt and respond to different types of charactersComputer literacyGood communications/public relations skills.Ability to work shifts.Ability to work both alone and as part of a team essential Offer: You are offered an excellent work environment and an attractive package, with many benefits and perks such as:

Excellent salaryRelocation package: Flights, transportation and free accommodation for at least 2 weeksMonthly rent allowanceMonthly bonuses on performanceYearly BonusFull medical insuranceReferral bonus for new colleaguesExciting company activities

We will help you with all practical matters such as finding suitable housing to get you a great start in Cyprus!

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