French speaking Customer Success Advisor

StaffMatters Recruitment

Success Adviser will join a high profile and strong performing team that provide a ‘best practice’ service to existing and new customers. The focus will be to deliver value to the company through customer conversion, retention, cross sell and deliver a great customer experience while providing technical support; CSA`s role is to provide best practice advice and guidance, ensuring high levels of engagement across users to increase their overall return on investment. The main responsibilities of the role will be: Handling incoming phone calls, chats/e-mails and reviews from customers regarding questions related to the services we provide. (The position does not imply sales.) Analyzing and resolving most common customers’ queries using step-by-step solutions and cooperating with other departments of the Company Delivering qualitative service to customers according to the existing standards The role requires someone with the following skills and experience: Native or near-native French plus another EU language Fluent English Business communication skills i.e. telephone conversations, business correspondence Customer service experience Attention to detail, team player, problem-solving attitude and task management skills Experience in operating with Windows and MS Office Experience in operating with Google services is a plus Typing skills (touch typing) is a plus Multitasking ability is a plus Benefits: Work in a reliable and stable company Regular salary reviews – we reward great work Competitive salary and bonus European Office (Cyprus, Limassol) Medical assurance Opportunity for career and professional growth Work in a friendly professional team Unique international corporate culture The working hours are from 9am to 6pm or 10am to 7pm (to be discussed)
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