German Quality Control Agent

StaffMatters Recruitment

Our client is a well-established CySEC regulated CFD and Forex Broker and they are looking to hire a German-speaking Quality Control Agent to join their team based in Limassol.

Responsibilities:
Determine Call centre and agents quality standards by listening and studying inbound and outbound calls of Account Managers and Customer Support Agents
Assist in handling of complaints and/or monitor the handling of clients complaints by the relevant department
Provide feedback via Reports to Head of Compliance and AML Officer of all monitored calls;
Ensure proper level of customer service and quality is maintained on the conduct of employees with clients;
Monitor quality of services provided by the company and various departments;
Liaise with Compliance Department to ensure adherence to regulatory requirements and standards and monitor adherence to rules, regulations and procedures;
Assist in other compliance related tasks if necessary.

Requirements:
Strong Personality
Ability to problem solve and multitask
At least a year experience in the forex industry ā€“ MUST
Degree in Business Studies or any other relevant field ā€“ plus
Basic or Advanced CySEC examination will be considered an advantage
Passionate and self ā€“ motivated to achieve personal, team and corporate objectives
Excellent written and verbal English communication skills
Native or Fluent German

Working hours : 08:00 am ā€“ 17:00 pm or 09:00 am ā€“ 18:00 pm


StaffMatters Recruitment

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