Head of e-commerce product (Project Manager)

Betting Connections

Our Client is a fast growing, innovative service provider Company with an International Exposure.

They are seeking to hire a Head of eCommerce Product who will be responsible for the Project Management, Product Implementation, development & performance management.

Tasks

  • Research, analyse and present new payment and risk management solutions to the company according to the current business needs and growth strategy.
  • Master product features, write related user manuals, and train the operations team on their efficient use.
  • Develop detailed project plans to visualise, monitor and track progress of projects to their granular level.
  • Implement robust JIRA workflows to Track and report project evolutions, dependencies, blockers via dashboards and reporting features.
  • Define and manage changes in projects scopes and objectives while ensuring their technical feasibility and delivery.
  • Coordinate the execution of operational and IT projects related to the ecommerce department.
  • Regularly initiate performance and cost analysis on tools and department procedures.
  • Build Metrics and reports on transactions/ Service Providers; share insights to improve Approval rate, Transactions cost, Risk and Fraud Mitigation
  • Regularly review and optimise the full end users’ (both clients and agents) journeys through the eCommerce and risk management products.
  • Provide stakeholders with regular updates of timeline and accurate projections.
  • Work closely with the merchant account manager to keep an eye on financials and business relationships.
  • Take over basic merchant account manager’s tasks during his/her absence.
  • Independently determine issues, damaging activities and be able to act according to procedures while proposing more efficient solutions or ideas.
  • Investigate and report valuable updates on ecommerce products and competitor sites.
  • Helping to grow cohesive cross-functional teams and foster good communication between team members and stakeholders.
  • Help drive the overall business and profit margins from an ecommerce perspective.
  • Keep up to date with products updates, internal work-streams, processes, and projects priorities.
  • Work on and deliver department’s projects not directly related to the position’s main responsibilities.

Requirements

  • Project Management, IT, PMI/ Prince2 Agile Certified Practitioner.
  • Software development background
  • Strong IT delivery experience
  • Previous work experience of at least 3-5 years as Project Manager/Product Owner/ Head of Product.
  • Excellent knowledge and application of Agile methodologies across complex projects.
  • Experience managing 3rd party suppliers and partners
  • Budget Management
  • Coaching skills
  • Excellent understanding of payments platforms and complex transactions flows
  • Knowledge of software development life cycle and delivery
  • Strong experience in JIRA
  • Good knowledge of payment methods standards (PCI DSS, PSD2, SCA, 3DSv.2, etc.)
  • Flexibility to be on call/work, during out of office days and hours including evenings and weekends

Benefits

  • Breakfast items daily
  • Free Lunch 3 times/week
  • Work from Home plan
  • Flexible Working Hours
  • Medical Insurance
  • Personal Development allowance
  • Free Transportation
  • Friday Drinks
  • Quarterly Group events
  • Referral Bonus Scheme
  • Relocation allowance to Cyprus
  • Annual Bonus based on Performance

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