IT Specialist

Cyprus Job Market

Overview of Libertex Group

Libertex is an International Financial Services Group specialising in online trading and investment. It was founded as a Brokerage firm in 1997 and has since grown into a diverse Group of Companies, Brokers, Dealers, Educational and IT Development Centers which allows the Group to operate globally, targeting 27 countries and serving clients from 120 countries.

Through its proprietary mobile and online trading platforms, Libertex offers trading in Forex, Crypto, Stocks, CFDs, Futures, Funds and Indices.

The company has received more than 100 International Awards and Recognitions including, most recently, being named “Best Trading Platform 2020” by World Finance Magazine and “Best FX Broker Europe 2020” by Forex Report.

Main Responsibilities

  • Fixing incidents with OLA (operating level agreement) conditions otherwise escalate it to the next level support
  • Users support for any IT problem via any communication method (Face-to-Face, Skype, Phone, VoIP, Im, Mail, Service Desk system) with high loyalty to the VIP consumers
  • Maintain documentation (knowledge database) among entire support team, keep it up to date, create Standard Operating Procedures
  • Collaboration with service providers- Report on progress in Service Desk system
  • Software support: installation, recovery, consultancy- Deliver local IT support & proximity services (incident & Service Requests)
  • Resolve backlog for incidents & SRs, report progress to end users and track root cause analysis
  • Installation, configuration, operation, and maintenance of systems hardware and related infrastructure (amount of PCs – 100 +)/ troubleshooting (Windows 10, Chrome OS and MAC)
  • Carry out maintenance work of hardware and ensure that system hardware, operating systems work properly
  • Keep hardware equipment inventory list up to date in database CMDB- Hardware and software upgrade when necessary
  • System’s and application software troubleshooting when necessary
  • Video conferencing support – ZOOM, Google Meet, etc.
  • Work closely with hardware vendors and service providers (quality assurance of services provided)
  • Writing User manuals for internal employees
  • LAN and VoIP support
  • Maintain and support existing servers
  • Participation in various IT projects
  • Other senior management ordersassignments

Requirements

  • Excellent knowledge of PC/laptop components, the experience of assembling PC/laptop
  • Running hardware and office equipment diagnostics, maintenance and troubleshooting
  • Proficient administrator OS Windows
  • Office’ IT Infrastructure maintenance
  • Wireless network installation and maintenance
  • Experience in installation and maintenance SCS (structured cable system)
  • Experience in coordinating with hardware vendors and service providers
  • Strong interpersonal and communication skills
  • Strong analytical and problem-solving skills

Computer and Special Software Skills

  • Professional IT area education or relevant experience
  • Basic knowledge of monitoring systems and strategies and recovery systems
  • Basic knowledge in ITSM / ITIL. Atlassian products knowledge is a plus
  • Familiarity Database (MySQL, Postgress, MS SQL) is a plus
  • Familiarity writing scripts (at least one: PHP, JS, bash, Visual Basic) is a plus
  • Basic knowledge of GSuite

Additional Information

  • English Language skills to level IELTS 6 / CEFR B2
  • Greek language is a plus
  • Legal right to live and work in EU

Benefits

  • A dynamic and globally expanding Company
  • 21 days annual leave + Cyprus Public Holidays
  • Comprehensive and Global Medical Insurance Plan, with coverage for the employee and their immediate family from day one
  • Participation in the Company’s Corporate Bonus Scheme
  • Udemy for Business Unlimited Membership
  • Corporate Parties & Team Building Activities
  • Fun & Friendly environment with great opportunities to excel professional career

Apply

Apply directly via the following link OR send us your CV at by quoting the job role on the subject of the email.

Λεμεσός

ΚΛΑΔΟΣ ΑΠΑΣΧΟΛΗΣΗΣ: Forex

Libertex is an International Financial Services Group specialising in online trading and investment…

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