OPS Monitoring Engineer


3CX is looking for an OPS Monitor to track, troubleshoot and maintain 3CX’s hosting infrastructure. If you’re a tech enthusiast with a passion for automation as well as Linux and are organized and efficient then you might be just the person we’re looking for. The successful candidate will have the opportunity to be trained in-house on Voice over IP if no prior experience is present.

About the 3CX team
We’re best known for our market leading, software based, communications solution. Over the past 15 years, we’ve grown from a start-up to a global company with 250,000 customers and 130 employees worldwide. Our OPS Monitor will be a vital member of the 3CX team in Cyprus, helping to ensure that the day-to-day operations of our hosting services run smoothly.

Key Responsibilities
The successful person will work closely with the 3CX Support team to ensure customer satisfaction and high quality service. Key responsibilities will include monitoring and maintaining the following infrastructure operations at 3CX:

  • Online cloud infrastructure
  • Hosting platform
  • FQDN generation on PBXs
  • SMTP operations
  • Webmeeting monitoring via Nagios
  • Answering tickets via ticketing system
  • Restoration of previous backups configuration on customer PBXs upon customer requests

About the Applicant
Must have:

  • Experience in working as a Linux (Debian) System Administrator
  • An understanding of command lines
  • Basic knowledge of network and infrastructure topologies
  • Excellent written and verbal English communication skills
  • Willingness to work shifts on a 24/5 rotation

Nice to have:

  • Experience with lead cloud hosting providers
  • Knowledge of monitoring processes and orchestration of multiple systems via Google Cloud Monitoring, Salt and Monitoring Software Tools.

What we offer:

  • A young, dynamic and multi-cultural working environment
  • In-house Gym, Swimming Pool & BBQ Area
  • Annual performance-based bonus and profit share
  • Opportunities for personal and professional growth

How to Apply:
Please send your CV along with a cover letter explaining why you are interested in this role to . State the position you are applying for in the subject line of your email, if you fail to do so your application will be disregarded.

Closing date for applications is Wednesday 18 November 2020. Please note that only successful candidates will be contacted.

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