Payment Officer

Cyprus Job Market

I.T.S Infinity Technology Solutions CY Ltd is an ambitious and exciting new start-up in the Cyprus online sports betting scene, licensed by the National Betting Authority. We strive to be one of leading online sportsbook operators in Cyprus, with a genuine focus on giving our customers the best possible experience.

We are looking to expand our team with a set of energetic and ambitious people who will embark on this exciting journey with us.

Job Duties and Responsibilities:

  • Manage and resolve issues escalated from the first level support.
  • Processing Clients’ deposits and withdrawals requests according to company policies and procedures.
  • Update the CRM system with relevant information.
  • Collaborate with the Compliance Team on clients’ KYC verification procedures.
  • Reply to any customer inquiries and resolve issues in a timely and polite manner.
  • Escalate more complex issues to the relevant team/department providing all the necessary information.
  • Keeping records of customers interactions, transactions, comments and complaints.
  • Assist with the payment consolidation and reconciliation reporting on a daily basis.
  • Perform the role in accordance with the relevant Regulations and company policies.
  • Raise any alerting issue or concern to the team Manager.
  • Any other task assigned by the manager and the management team.

Skills & Qualifications:

  • University or College Degree.
  • Fluent in Greek and English both oral and written. Additional languages will be considered an advantage.
  • Minimum 1-year experience in a similar position.
  • Experience in the online Betting industry is greatly desirable, but not essential.
  • Excellent communication skills.
  • Excellent problem-solving capabilities.
  • Excellent knowledge of reporting procedures and record-keeping.
  • Attention to detail.
  • Positive attitude and team spirit.
  • Ability to multitask and work under pressure.
  • Excellent knowledge of Microsoft Office products (Word, Excel, PowerPoint, Outlook), preferably.

To apply for this vacancy, please send your CV to quoting reference “Payment & KYC Officer”.


ΚΛΑΔΟΣ ΑΠΑΣΧΟΛΗΣΗΣ: Εταιρείες Στοιχημάτων



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