Quality Support/Compliance Officer

  • Full Time
  • Paphos

StaffMatters Recruitment

Our client a CySEC regulated Forex Broker based in Paphos are currently recruiting for an energetic individual to join our team in the position of a Quality Support/Compliance Officer

Responsibilities:
Conducting compliance monitoring: call listening & monitoring sales agent calls to ensure they follow regulatory requirements, company guidelines, policies & procedures.
Co-ordinate operational activities so as to maintain compliance; identify compliance issues.
Enforce organisation standards, policies & procedures.
Reporting findings from complaint handling to the management.
Investigating complaints, remedies and redress
Developing compliance training materials and performing on-going training for Sales Agents employees.
Assist departments in regards to compliance requirements and issues that may be raised.
Support delivery of training to employees on compliance matters.
Additional duties as requested by the management.

Key skills & experience:
Experience in Forex-Binary
Must know the financial market
Previous experience in a similar role will be considered an advantage
Fluency in English (Written & Spoken), second language would be an advantage: German, Spanish
Strong self-starter personality with initiative and the ability to commence and conclude issues from start to finish
Effective listening and call monitoring ability
Working knowledge of Word/Excel
Excellent communication skills
Attention to detail

Monday to Friday 8:00am ā€“ 5:00pm or 9:00am ā€“ 6:00pm

Salary 1500 Euros gross monthly

StaffMatters Recruitment

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