Retail Central Filing Officer (Mandarin speaker)


Our client is a leading provider of online trading services and are looking to employ a Retail Central Filing Officer (Mandarin speaker)


Receive and review documents of Retail clients

Continuously liaise with clients regarding the collection of documentation

Process applications for the opening of new client’s accounts into the Company’s software

Amend existing Client Accounts (i.e. Valid Documents, updated information)

Amend client’s accounts (e.g. leverage, profile etc.) into the Company’s software

Answer all emails received from clients regarding queries on account opening process as well as amending existing accounts

Validate provided documentation with an independent third-party electronic verification provider (e.g. RDC)

Ensure that all necessary documentations are collected and update the Company’s software about the collection of these documents

Keep client records (i.e. agreements, ID documents, investor questionnaire, Know Your Client information) in electronic form

Perform translation review of client documents

Refer any complex issues to the department Supervisor

Identify potentially unusual, suspicious or fraudulent documentation and refer these to the department Supervisor

In addition to these duties, the Employee may from time to time be required to undertake additional or other duties within his capacity as necessary to meet the needs of the Employer’s business

Working Hours: Shifts day/ night 14:00-22:00

Job Type Permanent

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