Retention Team Leader (German Speaking)

Cyprus Job Market

Duties and Responsibilities
  • Contribute to company growth and financial targets such as revenue and high levels of client acquisition, retention, reactivation and up-sell
  • Build a robust retention team by implementing processes and controls to deliver effective and efficient offerings for all clients. Manages all customer retention activities
  • Takes initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information
  • Build relationships with existing clients to ensure that they are engaged and getting the most value from our services
  • Provide market updates to clients
  • Provide support to team members on the day to day operations of the department and communicate relevant changes and initiatives to the sales team
  • To offer development and motivation to the Retention team while contributing to the positive working environment
  • To assist in the recruitment of new agents
  • Detailed and accurate input of data and information in all internal systems.

Key Requirements

  • Familiar with the Forex industry concept, practices and procedures
  • Minimum 3 years’ experience in the FX Industry
  • Knowledge in Technical Analysis and Fundamental analysis will be considered as an advantage
  • Fluent in German and English, both written and oral
  • Outstanding written/verbal communication and presentation skills
  • Excellent communication and organizational skills
  • Proven ability to multitask, deliver exceptional results and motivate/ manage others in a fast-paced and dynamic environment
  • Strong decision making and problem-solving skills
  • Flexibility to work shifts/longer hours as and when required
  • Proficiency with different trading platforms and tools
  • Proficiency with Microsoft Office package – Word, Excel, PowerPoint and Outlook.

Remuneration & Benefits

  • Excellent remuneration package based on experience, skills and performance
  • 21 day of annual leave
  • Be part of a dynamic and creative team with a positive and friendly atmosphere
  • Sponsorship on work-related training & professional examination
  • Comfortable office in the city center.

If this role seems like the right fit for you, please submit your CV to the below link:

This is a full-time position located at our office headquarters at Gladstonos 110, Limassol, 3032, Cyprus.





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