Retention Team Leader

Cyprus Job Market

On behalf of our Client, a leading Forex company, we are looking for a Retention Team Leader to be based at their offices in Limassol, Cyprus.

Main Duties and Responsibilities:

  • Contributes to company growth and financial targets such as revenue and high levels of client acquisition, retention, reactivation and up-sell
  • Builds a robust retention team by implementing processes and controls to deliver effective and efficient offerings for all clients. Manages all customer retention activities
  • Takes initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information
  • Builds relationships with existing clients to ensure that they are engaged and getting the most value from our services
  • Provides market updates to clients
  • Provides support to team members on the day to day operations of the department and communicates relevant changes and initiatives to the sales team
  • Offers development and motivation to the Retention team while contributing to positive working environment
  • Assists in the recruitment process of new agents
  • Responsible of detailed and accurate input of data and information in all internal system

Main Requirements:

  • Familiar with the Forex industry concept, practices and procedures
  • At least 3 years of experience in the Forex industry
  • Previous experience as a Retention team leader is required
  • Fluent in English and/or German, both written and oral
  • Knowledge of technical analysis and fundamental analysis will be considered an advantage
  • Proficiency with different trading platforms and tools
  • Proficiency with Microsoft Office (Word, Excel, PowerPoint and Outlook)
  • Outstanding written/verbal communication and presentation skills
  • Proven ability to multitask, deliver exceptional results and motivate/ manage others in a fast-paced and dynamic environment
  • Strong decision making, problem-solving and organisation skills
  • Flexibility to work shifts/longer hours as and when required

Benefits:

  • A very remuneration package
  • Be part of a dynamic and creative team with positive and friendly atmosphere
  • Sponsorship on work related training and professional examination
  • Opportunities for professional learning and growth
  • Modern working space at a central and convenient location

To apply please visit our website by clicking .

All CVs will be handled with the utmost confidentiality.

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Uniteam Global Business Services have an accumulated experience of 25 years, serving customers coming from the shipping, training, real estate and hospitality industries…

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