Support Officer

Golden Careers

Position: Support Officer Department: Support

Reports to: Head of Support Location: Limassol

Duties & Responsibilities

The Support Officer is responsible to provide excellent customer service to clients whilst enhancing their trading experience with FXPRIMUS.

  • Handling client inquiries appropriately and ensuring that high level service is provided
  • Support through email, live chat and telephone to all clients globally
  • Answering e-mails , assisting with the opening of client accounts, amending existing accounts, maintaining client records and liaising with appropriate departments;
  • Impeccable telephone etiquette and management;
  • Dealing with complaints of a varying nature promptly and effectively.

Qualifications

  • Previous experience in similar position within financial services;
  • Knowledge of English, other foreign languages (Mandarin, Malay, Indonesian, Portuguese, Spanish, Hungarian, Arabic) will be advantageous;
  • Excellent spoken and written communication skills ;
  • Ability to work efficiently under pressure;
  • Excellent computer skills (Microsoft Excel and Word);
  • Knowledge of Meta Trader platforms will be considered an advantage;
  • Shift work as and when required (Mon-Fri, 9.00-18.00 and 13.00-21.00 in rotation).

What you can expect

  • A collaborative working environment;
  • An attractive salary based on candidate’s experience and qualifications;
  • Personal development opportunities through on-going on the job training;
  • Corporate Medical Insurance and additional insurance benefits.

Λεμεσός

ΚΛΑΔΟΣ ΑΠΑΣΧΟΛΗΣΗΣ: Forex

As we are globally expanding, we continuously search for talents and professionals who aim to grow with us and become a member of our award-winning team!

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