Support Specialist (Polish Speaking)

Cyprus Job Market

Conotoxia Ltd. is a CIF providing Forex trading services. The company belongs to Conotoxia Holding Group, which also has offices in Chicago, Warsaw, and Cyprus. The company is related by capital to the leading brand of the Polish online exchange and currency transfers – Cinkciarz.pl known as well in Europe as Conotoxia.com

Conotoxia Ltd. is an entity regulated by CySEC and, on the basis of notification, provides its services within the European Economic Area. Conotoxia Ltd. provides services in accordance with the highest standards and market practices. The company is developing dynamically and needs ambitious, passionate people for its Team, not afraid of challenges.

We are looking for highly skilled professionals within the financial sector/forex industry to join our fast growth Team at Limassol

Main responsibilities:

  • Delivers service and support to customers through live chats, emails and phone calls
  • Provides answers to customers by identifying problems, researching answers and guiding the customer through corrective steps
  • Handles and resolves customer complaints
  • Provides information to customers in regard to the Company’s services and products
  • Provides quality service and support in a variety of areas including but not limited to System/technical troubleshooting, Login/Account issues, Accounting (deposits and withdrawals), and overall trading inquiries
  • Maintain a balance between Company policy and customer benefit in decision making. Handling issues in the best interest of both customer and Company
  • Inform customers about internal regulations and procedures of Company
  • Follow up on the progress of the response to the customer
  • Updates Customer records
  • Ensuring that all duties are done so in line with the necessary KYC, AML, and Due diligence controls
  • Provides feedback on the efficiency of the customer service process

Main requirements:

  • University Degree is an advantage but not a must
  • Polish language as native/advanced/intermediate level
  • Good command of the English language
  • Computer literacy with a very good working knowledge of Microsoft Office applications
  • Flexible, outgoing, problem-solving skills, excellent communication skills
  • Knowledge of FX industry is considered an advantage
  • Ability to work in shifts on a rotation basis when needed

What we offer:

  • Remuneration package based on experience, skills, and performance
  • Bonuses
  • Fresh fruits and vegetables
  • Company’s event
  • Career development

Be part of a dynamic and creative team with a positive and friendly atmosphere.

Make your next career step and apply to

Λεμεσός

ΚΛΑΔΟΣ ΑΠΑΣΧΟΛΗΣΗΣ: Forex

Our roots come from one of the most recognizable Polish company in the currency exchange sector – Cinkciarz.pl…

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