Customer Service Call Center Agents (Russian Speaker)

Cyprus Job Market

CUSTOMER SERVICE CALL CENTER AGENT

Our client is an international medical TPA, cost containment and assistance company that is currently seeking for two CUSTOMER SERVICE CALL CENTER AGENTS for their new offices in Limassol. ( full time)

General Purpose

Answer incoming calls from customers to answer inquiries and questions, handle complaints, troubleshoot problems and provide information with regards to company services

Main Job Tasks, Duties and Responsibilities

  • answer calls and respond to emails
  • handle customer inquiries both over the phone and by email
  • research required information using available resources
  • manage and resolve customer complaints
  • provide customers with product and service information
  • enter new customer information into system
  • update existing customer information
  • process orders, forms and applications
  • identify and escalate priority issues
  • route calls to appropriate resource
  • follow up customer calls where necessary
  • document all call information according to standard operating procedures

Education and Experience

  • University Degree or equivalent (Studies related to Medical Field will be considered an advantage.)
  • Ma Degree
  • Required language proficiency in English and Russian
  • Knowledge of customer service principles and practices
  • Knowledge of call center telephony and technology
  • Some experience in a call center or customer service environment would be considered an advantage

Key Competencies and Skills

  • verbal and written communication skills
  • listening skills & organizational skills
  • problem analysis and problem solving
  • customer service orientation

Working hours for Call agents 9:00-18:00

Monday to Friday

Please note, due to the high volumes of applications we receive, we are unable to contact all applicants individually. Successful candidates will be contacted in order to attend a personal interview on a specific set date with representatives of the company in Cyprus.

Interested applicants should email their CV at Or fax it to: +357 22 400401 indicating the job position they are applying for.

All applications will be reviewed in the strictest confidence.

For more information please contact +357 22 400400 or visit

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